Digital Wolf Marketing A2P Privacy Policy
Introduction
Digital Wolf Marketing (“DWM”, “we”, or “us”) respects the privacy of individuals who receive A2P text messages from our agency or on behalf of our clients. This privacy policy details how we collect, use, and protect personal information during A2P text messaging campaigns.
Types of Information Collected
- Mobile Phone Number: Your mobile phone number is the primary information we collect to enable A2P text messaging.
- Message Content: We may store the content of text messages sent and received as part of our services.
- Usage Data: We may collect information on how you interact with our messaging services, such as dates, times, and frequency of messages.
How We Use Collected Information
- Campaign Delivery: To send you text messages from DWM or our clients for informative, promotional, or marketing purposes that you’ve specifically opted in to receive.
- Customer Service: We may use your data to resolve issues, answer questions, or improve our messaging services.
- Analytics: We may aggregate and analyze usage data (without directly identifying information) to better understand messaging trends and campaign effectiveness.
Consent
We only send A2P text messages with your prior, express consent obtained through clear opt-in procedures. You have the right to withdraw your consent at any time by following the opt-out instructions in any message, or by contacting us directly.
Information Sharing
DWM will not sell or rent your mobile phone number or other personal information to third parties. We may share your information in the following limited scenarios:
- Service Providers: To assist us with operating our messaging services, such as technology platforms or communication vendors. These providers have contractual obligations to safeguard information.
- Clients: With our clients when we conduct messaging on their behalf, and their use of your data is covered by their own privacy policies.
- Legal Compliance: Where necessary to comply with law enforcement, court orders, or other legal processes.
Security Measures
DWM takes the security of your information seriously. We implement reasonable technical, administrative, and physical safeguards to protect it from unauthorized access, loss, or misuse.
Data Retention
We retain your information for as long as needed to provide A2P messaging services, or as required by law.
Your Rights
Depending on your jurisdiction, you may have rights, including:
- Access: To request access to your personal information in our possession.
- Correction: To request we correct inaccurate personal information.
- Deletion: To request we delete your personal information, within applicable legal limits.
Changes to this Policy
Changes to this Privacy Policy will be posted on our website. Please revisit the policy periodically to check for updates.
Contact Us
For any questions or to exercise your data rights, contact us at:
support@digitalwolfmarketing.com
813-444-0396
DigitalWolfMarketing.com